Customer Testimonials

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DealerRater Feb 28, 2024

Courteous, on top of business, knowleodgeable. Very business like, well dress accordingly to work atmosphere.

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Google Feb 26, 2024

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Google Feb 25, 2024

Always quick and easy to drop off and pick up. Great communication and the manager is super friendly.

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Google Feb 24, 2024

I ordered a part with no problems they were all super helpful, but I called today and who ever they have on the phones ( ill see you girl when I come to tell you this in person as well ) you are very rude !! I called to ask for the address and she said the name of the place so fast, and then puts me on hold and answers again like she was transferring a call, and I say oh I'm sorry I just had a one more question and she hangs up on me ! I could understand if I ...

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Google Feb 23, 2024

Working with Steve, the service adviser, and he is great and super knowledgeable. Town North Nissan is just awesome period!

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Google Feb 23, 2024

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Google Feb 23, 2024

I recently had a great experience with jimmy and wendy they went above and beyond to help me and my husband in a car thank ya so much!!

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Google Feb 22, 2024

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DealerRater Feb 22, 2024

Great experience at Town North Austin Nissan. No hidden charges. Very nice sales guy (Isaac). Isaac’s manager, (Carlos), and the finance manager were fantastic. Note: Definitely don’t go to the South Austin Nissan dealership on South IH35 as they had $3500 hidden charges for what they called EPP (Environmental Protection Plan) for unneeded things like tinted windows and nitrogen air in your tires. It’s worth the drive to go to the Town North Austin Nissan dealer on Research Blvd. They were super nice and very honest, quick to help us and we made the sale without any stress. ...

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Google Feb 20, 2024

Service was fast and staff is friendly

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Google Feb 19, 2024

Came in for an oil change and among the bank of four or five service receptionists, Amy Shamblott was the first to greet me with a big friendly smile and a leap from behind her desk to come over and help me. She was knowledgable, joyful, and helpful -- and all this at 8:00AM! She knows her cars, knows her Nissans, and handled everything with alacrity and professionalism and even gave me the full tour of the facility, starting first with the coffee maker! Then, while waiting for my car to be serviced, I was introduced to Walid with whom ...

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Google Feb 19, 2024

I've been using them for oil changes for years. This last visit was awesome! I think we finally get each other.

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Google Feb 19, 2024

Pablo Perez is a great asset to your service department. He made sure our needs for our Rogue were met. He is also very courteous and professional. He is very dependable. A big thank you to Pablo.

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Google Feb 17, 2024

Mr. Edwin Pineda truly made me feel at home. He listed out the pros, cons, and always went a step further and showed me every feature the cars had like blind spot warnings, auto-braking for backing up, how to use the backup camera, and even potential concerns such as damage to the vehicle from temperature and water. I had my eyes set on a cheaper car but by the end of the tour it was obvious that I should spend another $5k just for the peace of mind provided by the Nissan Sentra SR.

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Google Feb 17, 2024

Julian followed through on everything that he said he would. I gave him my bottom line price. And he guaranteed it, and that's exactly the way it was. The easiest experience buying a car I've ever had. And it's not one of my favorite things to do LOL

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Google Feb 17, 2024

Awesome customer service. Julian (Jay) was amazing.

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Google Feb 17, 2024

Had a reset of the ABS system along with a replacement of the third break light bulb.

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DealerRater Feb 16, 2024

Good negotiation with tremendous sales personnel they do the best for the two sides to reaching the deals

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Google Feb 15, 2024

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Google Feb 15, 2024

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Google Feb 15, 2024

I had an excellent experience at this dealership with Jason P. as my salesman. He was honest, worked with me late hours, and went to bat for me to secure the car I wanted from another location. He drove it straight to my home to pick me up. I'd recommend anyone to ask for him!

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Google Feb 14, 2024

Amy did an outstanding job at explaining the process. She kept us informed all along the way and provided precise and clear explanations. She was nice and respectful. Major Kudos.

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Google Feb 14, 2024

Town North Nissan The Best!

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Google Feb 14, 2024

I was greeted by Waleed and from that moment on everything was absolutely above and beyond. Can’t recommend them enough and if you go in please ask for Waleed, you won’t regret it!

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Google Feb 13, 2024

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Google Feb 11, 2024

I got a new 2024 Rogue. Love it. Sales man Jose did a great job.

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Google Feb 11, 2024

Great Ashley was awesome made sure to keep me up to date on everything

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Google Feb 10, 2024

Great experience Julian did amazing

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Google Feb 10, 2024

Looking through these reveiws I'm starting to see a pattern of shady business practices. We bought a 2015 Jeep Wrangler on 2/8/2024 at night. It was advertised as a 4wd which is pretty standard for a Jeep of that kind. We drove it home and the next day we looked and the drive shaft for the 4wd was missing. This vehicle was supposedly "serviced" before the sale, how is it possible that you can service a vehicle & and not notice the glaring missing drive shaft? We also did not receive our paper work when we left, I have ...

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Google Feb 5, 2024

Amy was very accommodating and helpful. Work completed on a timely basis and they even straightened out my bumper panel for me. Their coffee is the best out of a machine I've had!

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Google Feb 5, 2024

Great service and people. Prompt communications and updates.

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Google Feb 3, 2024

Jose Laguna is a respectful and courteous professional. Treated us really well.

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Google Feb 2, 2024

Jason and his team Brandon and his team. Dis an excellent job

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DealerRater Feb 2, 2024

Jason and Brendan were fantastic. I was not a Nissan loyal customer but Jason and Brendan made me change my focus through their customer excellence mindset.

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Google Feb 2, 2024

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Google Feb 1, 2024

I would like to say that everyone treated us real well. It took us 6 hours to get our vehicle but anything worth getting is worth waiting for. They worked hard to search and get us exactly what we wanted and at a price that we could afford. If you know what you want give them a chance to satisfy all your needs. They can't work miracles but they will try.

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Google Jan 30, 2024

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Google Jan 28, 2024

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Google Jan 27, 2024

Thank you Nissan - Jeremy and Johnny V. thanks you did really good camera and lighting to help me see the damage in your video. i didnt feel like i was missing out on get to see for myself. now my engine feels like new again

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Google Jan 27, 2024

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Google Jan 26, 2024

Eric was helpful and knowledgable. Made the process way less daunting than normally would be.

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Google Jan 24, 2024

I recently had the pleasure of purchasing a new car, and my experience with Olaf was truly exceptional. His extensive knowledge and professionalism made the entire process seamless. Olaf went above and beyond to address my needs and ensure I made an informed decision. His outstanding customer service is a testament to his dedication. I highly recommend Olaf for anyone looking for a positive and stress-free car-buying experience!

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Google Jan 24, 2024

We are highly satisfied about our 2019 Nissan Sentra purchase from Town North Nissan ! Terrell was amazing and went above and beyond for us! Customer service was kind, professional, open and trustworthy. Dealer kept in contact to make sure we were happy with our car. Thank you so much !! Highly recommend this auto shop, too

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Google Jan 21, 2024

It was a very good experience.. Our salesman was very kind and did whatever he could to get me in a car that I Love. I'd highly recommend him and all those involved in helping me. I'd come back again.

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Google Jan 21, 2024

Gotta shout out my guy Terrell S. from Town North Nissan for all his help hooking me up with a brand new Rogue! Terrell not only got me a great deal on my old car trade in, but he also gave me honest, transparent advice while making these decisions. Couldn’t be happier with the service he and all of Town North provided me.

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Google Jan 18, 2024

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Google Jan 17, 2024

My salesperson Zach Doughty was excellent! He listened to my needs for a vehicle and made great recommendations. He informed me on all the car features. Was easy and pleasant to interact with. He was knowledgeable and professional. I would recommend my sales person to anyone that needs a new vehicle. in fact, everyone at the Town North Nissan office was great to interact with, and very friendly knowledgeable and professional. I can’t say enough about how great my experience was at this dealership. It was a smooth experience from start to finish.

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Google Jan 16, 2024

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Google Jan 16, 2024

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Google Jan 13, 2024

It was amazing!!

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Google Jan 10, 2024

Everything went great and was completed fast.

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Google Jan 9, 2024

Everyone was very nice and helpful, providing the information we needed before making the decision to purchase. Timothy was very calm, and did not come across as aggressive as most car sales people do. The Sales Manager, Lee, was also helpful; he was very patient and generated several reports for us based on the many scenarios we presented.

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Google Jan 7, 2024

Timothy and Brandon were very warm and welcoming and made the whole process pretty painless. Thank you!

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Google Jan 6, 2024

The people were friendly and the service was great. I would go back for my car, maintaince but hopefully they will improve the maintaince a little faster. Overall, it was great

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Google Jan 4, 2024

Exceptional service from beginning to end. The service guy Matthew listened to my concerns and let me know the process and kept me posted.

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Google Jan 3, 2024

My experience with the company was great and keep up the great work everyone. Happy new year to all of you and sell all the cars 🚗 ❤️.

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Google Jan 2, 2024

My experience was really good, I like the fact that Amy did a fantastic job at communicating with me about the service requirements that were needed for my vehicle. The questions that I had were all answered and also written down. I give her a 10 in all areas.

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Google Dec 31, 2023

Nice place

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Google Dec 31, 2023

I recently had an excellent experience at Town North Nissan. The atmosphere was friendly and professional, and the staff, especially Eric B., made the entire car-buying process a breeze. The dealership boasts a nice selection of vehicles, and I appreciated the courteous and presentable environment. Eric B., my salesperson, stood out with his exceptional service. He was knowledgeable, approachable, and genuinely interested in helping me find the right vehicle. Overall, Town North Nissan exceeded my expectations, and I highly recommend it to anyone in search of a positive car-buying experience. Thanks to Eric and the team for their outstanding service!

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Google Dec 30, 2023

Want to give a big thank you to 4 individuals who went far and beyond to make my experience a 5 star all around. First Pete in the parts department who got me in. Eric who was my salesperson that I highly recommend to anyone in need of a vehicle. Laughsto make feel at home and highly take care of your needs. Lee Tenco who not only a leader, but a gentleman to understand your budget and needs. Went out of his way to make my purchase comfortable. Finally Denise in finance who fought for me to get the payment that made ...

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Google Dec 30, 2023

I came to town North Nissan because my check engine light was on. We found out that I had metal in my engine which was going to be approximately 19k in repairs. I could not afford this repair, but Ashley stuck with me and helped me replace the entire engine using my extended warranty, and my copay ended up being $100! Although it was a long and tedious process, Town North Nissan and Ashley got my car up and running. The team never made me feel clueless and explained everything clearly. My car has been working great for over 3 weeks now, ...

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DealerRater Dec 27, 2023

Great sales and service staff group. I appreciate on having the purchase process be smooth and easy to get it going within my budget. Definitely recommend if looking for your next Nissan purchase.

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Google Dec 26, 2023

The Best experience .

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Google Dec 24, 2023

At the very end it was the customer service that won me over.

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Google Dec 24, 2023

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DealerRater Dec 22, 2023

Super friendly and professional. Zach and Denise worked really hard to get me in the right vehicle

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Google Dec 19, 2023

Tim Galmore and the rest of the staff are amazing and super helpful and friendly!! Come buy your next vehicle at Town North Nissan and get the best price and customer service around! Buying a vehicle here is the easiest and smoothest process!

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DealerRater Dec 18, 2023

Saw maxima I wanted and met Jimmy Hoang who is a great salesperson.The car had just arrived and wasn't ready for sale yet but we agreed to buy and left full purchase price check.My wife had an asthma attack when she opened then door of the car behind it had been owned by a smoker.Jimmy said it would be bombed but when she got on the hi6to leave she had another asthma attack while driving.J said they used another product ot the bomb but would really bomb it this time.Came back and was ...

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Google Dec 15, 2023

Steven communicated clearly about all the services provided and he was courteous and professional.

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Google Dec 15, 2023

I recently drove my dying car to Town North Nissan and they went above and beyond to take care of me and get me into a new (used) car. I felt really taken care of and they made sure the car I bought was in the best possible shape..which included replacing all the tires. Isaac was my sales person and he was kind and responsive. Every part was delightful. From the sales department to the finance department to the manager.

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Google Dec 10, 2023

Fast service. Took me in without appointment. Hear all my requests. Will come back.

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Google Dec 10, 2023

We went in with an issue with our older Nissan Leaf and Terrell helped us get into a newer model. He was super friendly and made the process go super smoothly! Terrell went above and beyond to make us feel comfortable and not rushed in our decision!

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Google Dec 10, 2023

My Service Advisor Joe was phenominal in elpng with my transmission replacement.

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Google Dec 9, 2023

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Google Dec 5, 2023

Best of the best i love nissan

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Google Dec 1, 2023

Easiest car purchase ever! These guys know how to take care of the customer! Highly recommend buying your next Nissan at Town North Nissan!

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Google Nov 29, 2023

Jose was amazing, helpful, friendly, committed to getting me the car I wanted and within my budget

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Google Nov 28, 2023

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Google Nov 24, 2023

Everyone was wonderful. Thank you for the excellent service from Zach and Michael.

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Google Nov 17, 2023

The service advisor and technician was great. The only issue was a part that was not in stock.

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Google Nov 17, 2023

Everyone was very nice and helpful from start to finish. I'm so happy that I went to town north nissan to purchase my vehicle

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Google Nov 11, 2023

AMY!!!! Gave us Great Service: Awesome costumer service from AMY. Saved me thousands of dollars using my car’s extender warranty. AMY! Alberto says hi take care! 🙂 great service from everyone at Town north Nissan

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Google Nov 10, 2023

Terrell is excellent and did everything he could to make the process work for us. He is a great guy and a great salesperson.Very focused on customer experience!

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DealerRater Nov 10, 2023

Town North Nissan...one of my better experiences buying a new car.They made sure I was happy with my purchase, and took care of me even after they made the sell. GREAT JOB!

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Google Nov 6, 2023

The staff here are incredibly kind and helpful. They are motivated to offer you good service because the reviews of their customers actually affect their work experience and pay. While you always pay a bit of a premium going straight to the dealership, you can count on premium service and more transparency than the average fix-it-up shop.

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Google Nov 3, 2023

Uh my salesmen was excellent. I was looking used and he got me new. I love the hell out my pathfinder.

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Google Nov 3, 2023

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Google Nov 3, 2023

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Google Nov 2, 2023

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Google Nov 2, 2023

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Google Nov 2, 2023

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Google Oct 31, 2023

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Google Oct 31, 2023

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Google Oct 30, 2023

José was amazing, gave all the right informations. And keep me updated during the whole purchase process.

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Google Oct 30, 2023

He told me some things about my car I didn't even know about the whole 6yrs of having my car. Great Job!!!

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Google Oct 28, 2023

Everybody was very friendly. Matt was very helpful understanding we enjoyed him. We will get more business to y’all.

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DealerRater Oct 26, 2023

Nice place. Didn't get heavy pressure salesperson. Good selection of vehicles.Open fairly late

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Google Oct 25, 2023

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Google Oct 22, 2023

Great communication, fast service, friendly staff

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Google Oct 22, 2023

They were friendly and efficent!


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