Find out what customers are saying about Town North Nissan.
I have been a customer of Town North Nissan since 2011. I started going there because it was convenient to where I worked, but I have continued to have my vehicles serviced at Town North because of the professionalism and honesty I have always received. They have always taken the time to explain things in detail and help me prioritize the work that needs to be done. In all the years I have trusted them with my vehicles, I have never felt taken advantage of. I no longer work near Town North, and have tried out other places that are closer. Unfortunately, these other businesses have never been able to provide the service, honesty and professionalism I have come to expect. It is definitely worth going out of my way to receive this type of service and respect. I highly recommend Town North Nissan to anyone looking for an auto shop they can trust!
Customer: Kathy Mastropaolo
I brought my car in for an oil change, tire rotation and...
I brought my car in for an oil change, tire rotation and state inspection and the service was excellent, very friendly and completed very timely!!
Christie was awesome as a service coordinator. She kept me informed every step of the way and coordinated with me the ability to pick up my vehicle at a later time. I absolutely love this location and that is the reason that I drive across town to have my car serviced here. Another reason this location is the best is because of the service specials they have for their customers. I never feel like I'm being cheated or mislead about any service I have completed. Its well worth the 35 mile drive from my home.
Customer: Cherie Thomas
If you need assistance with building your credit and are serious about it then come to Town North Nissan. These guys actually WANT to help you build it. And they also want you to drive out of there with the car that best suits your needs. Oh, And if you have a trade in then they'll take that too. They're not there to waist your time. They're there to help. CALL THEM! Ask for Ben. He helped me out tremendously.
Customer: Paul Sanchez
Great service. In and out within two hours. Technician kept me informed right down to cost and warranty. I was a happy camper because I was able to use a coupon that was applied toward final bill. What tremendous savings. Thanks Nissan.
Customer: Terry Bronaugh
Cant say nothing but good things about them. I always hated getting a new car but Nik made things very easy and was very helpful answering any questions I had. Will come back (not because I have to for maintenance but for a new car later on). Very happy with my new car and so is my wife. Maintenance department are meticulous to make sure the car is running smoothly. They keep you up to date as the appointment progresses so you are not left in the dark.
Customer: Mattias Holmertz
I had the most memorable experience at this dealership. My salesman was Edwin and the Finance Mgr ,Chris. Outstanding job in Customer Care Relations! My new vehicle is the top of the line! I personally will tell everyone to come to Town North Nissan. I was treated like ROYALTY! All of my vehicles will come from this dealership; it just makes perfect sense. Thanks for for all you do to make our lives as stress free as possible! You're service is absolutely impeccable! Gotta Love Ya!
Customer: Donna Christwell
My service advisor,Anthony, was excellent. He was very courteous and attentive. Kept me informed throughout the process. Gave me few options with his recommendation. I will definitely recommend him to friends and family.
Anthony Santoscoy is a great service agent he was very attentive and cared about my car and myself keep up the great work and continue to go above and beyond for your clients
Professionalism Start to Finish
I was in the market for a new used car and came across some good Nissian deals on cars.com. I found one I liked and reached out to Town North. Brandon Wiginton was my sales person and was professional start to finish. I am very busy and don’t have a lot of time to sit around at dealerships, Brandon was able to virtually help me look at the car. Brandon took pictures, texted me back and forth, explained features and extras, and then we met at the dealership to sign the paperwork and do a final test drive. Thanks Brandon!
Customer: Ryan Cahill
I was in the market for a new used car and came across...
I was in the market for a new used car and came across some good Nissian deals on cars.com. I found one I liked and reached out to Town North. Brandon Wiginton was my sales person and was professional start to finish. I am very busy and don't have a lot of time to sit around at dealerships, Brandon was able to virtually help me look at the car. Brandon took pictures, texted me back and forth, explained features and extras, and then we met at the dealership to sign the paperwork and do a final test drive. Thanks Brandon!
Easy drop off in the morning. Greeted immediately by service advisor. Was asked a number of questions to determine exact nature of visit and history of vehicle. Made certain I was not forgetting anything I might need from the vehicle while it was being serviced. Updated all contact information. Received calls informing of progress. Contracted when vehicle ready. Helpful with history of vehicle and maintenance moving forward.
Customer: David Silva
Routine Service and alignment
Steve was very professional and knowledgeable. His recommendations were very helpful as I go forward as I drive the car out west a couple times a year.Thanks again.
My most recent experience at Town North Nissan was a blast although it was a little wait it was well worth it. They made me feel welcomed, took care of me as a loyal customer and provided a great time. I greatly appreciate all that they were able to do for me in the visit that I made. I will definitely tell me friends to go to this location because they really care about you. Very professional and personable as well.
Customer: Kapricia Davis
Kristi was very professional and kept me informed. She answered all my questions thoroughly and was sensitive to my concerns about social distancing. I highly recommend her.
Fast and exceptional service!
I needed my oil changed at the last minute and Dan was able to get me scheduled in a matter of minutes. He also provided some helpful info in regards to maintenance for my car, which I really appreciate. Overall, wonderful experience and I always feel like I’m in good hands at Town North Nissan!
Customer: Brittany B.
After months of shopping around Texas for a truck and dealing with tons of shady car sales people..., Carlos Lopez came to the rescue. He was super professional, very personable and all around really sealed the deal for me on my dream truck. Thank you Nissan North for doing good business and thank you Carlos for being a good guy. I would recommend this dealership to my friends and family.
Customer: Han Shalab
Service Department is always 10/10
Standard visit today, but Leo from Service was friendly and accommodating. Waiting room music was...weird (electronic?) but overall, good. Best it can be for covid times.
Customer: Ross Duran
As soon as I arrived at Town North Nissan, Jose greeted me and got right down to business! He was polite, attentive, personable and shared a great of knowledge, on every inquiry made about my vehicle. He assured my vehicle would get a thorough inspection, which gave me confidence in the expertise of the mechanic. He also walked through the services provided, new tire coverage, wipers, A/C issues, financing options and did not miss a beat! I'll definitely request him next time I need my car serviced!
Customer: Eboney Hills
They where able to get my car in and out on the same day. I was told I was going to have to leave it for at lease a week at another dealership. I was able to get my inspection done on at the same time which the problem was causing me from getting the inspection. Great work and communication from Joe at the service department.
Customer: Jorge Gonzalez
Joe Peterson was professional and courteous. He was prompt to call me with the details regarding my suv and was able have my vehicle ready the next day. I was also given a rental. He handle all the warranty paperwork. I have been with town Nissan for years now and will continue to come back due the professionalism and the good service provided. Thank youJoe, Best,
Customer: Sandra Martinez
I worked with Alan Williams for a no pressure buying experience. I didn't plan on buying a car last weekend, but the way Alan let me just make my own decisions and not push anything was super helpful.
Customer: Jacob Duncan
I always enjoy taking my car into Town North Nissan. Everyone is so friendly...helpful....and professional. I never have to worry about the quality of the work because it's always top notch. I also don't have to worry about unnecessary work or expenses. I have been buying my cars and having them serviced at Town North Nissan since 2013 and I wouldn't go anywhere else. Thank you Town North.
Customer: Candy Hanson
Fast and friendly service. Christi took great care of us. Used their reservation option and they were very responsive. Thanks for also taking care of our recall issue.
Customer: Rey Rincon
I was in and out within an hour. Thanks to Anthony. Everyone there are friendly. They keep the setting area clean. Thank you Anthony for your time you spent with me
Customer: Gloria Davis
Ashton W. and Tamarcus T. made purchasing my new Nissan a very pleasurable experience. They went above and beyond in making sure that I was comfortable, felt heard, and got the vehicle and financing that I wanted. Everyone was polite and I never felt pressured. I also took my old Nissan for servicing here for years and they always took great care of my car. I will be returning regularly with my new car as I know it will be in good hands. I fully recommend Town North Nissan for purchasing and servicing needs.
Customer: Blessing O.
First time at this dealership and was truly happy with my purchase and salesman forgot my certificate for free oil change the only fall back for now
Customer: James Bibbs
My wife wanted a 2020 Nissan Armada for our anniversary. With Laura's help, I was able get the Armada for her at a very reasonable cost. Happy 21st anniversary to us 😁!!!
Customer: Corey Tune
I had the best experience purchasing a used car for my 17 year old. My salesmen Ed Freeman was helpful, friendly and very informative. I was impressed at how they showed the vehicles, doors and trunk open for viewing with the cars running. Jaylen processed my paperwork and she was also friendly fast and efficient. They have an awesome team of people. Thanks again for a great experience purchasing my daughter's 1st vehicle.
Customer: Alita Davis
One of the best service experiences I've ever had with a vehicle. The service writer communicated everything clearly and kept me posted on the progress during the entire process. This visit was a mix of warranty items and regular service items. All were handled professionally and painlessly.
Customer: Art By Hyatt
I really enjoyed my car shopping experience Edwin Freeman was very professional and accommodating and got me into the right car at the right price point , Town North Nissan got me approved quick and painlessly the staff was very normal no over selling and no pressure I felt very comfortable around everybody who works there family friendly environment with no facades or fake personalities just warm friendly staff trying to give you the best deal they can I honestly felt as if I could go get a beer and burger with entire building excellent customer service great attitudes and good prices I recommend anybody looking for a new car Give Town North NISSAN a call today , Edwin thank you so much for helping me get into the right car that fit my budget cheers 🍻 And the next time I’m ready to buy a car your the first person I’m coming to see !
Customer: Joshua Hale
My service adviser was Jose Herrera. He was professional and polite. 5* Town North Nissan is where I bought my car and I take my car for all servicing needs. I've always been happy with the service I receive there. The waiting area has nice couches and chairs with a big screen TV. Its my go to place for car service.
Customer: Diana Cardona
I had three items that needed to be addressed and I had to get back to work by a certain time. Joe helped make sure all three were addressed and I was able to get back to work on time...all without an appointment! Will return and recommend.
Customer: Anthony Tamez
Best experience getting my car serviced. Christi went above and beyond throughout, answering all my questions and keeping me informed about everything. This is my new go to for anything car related. Thanks Town North Nissan.
Customer: Alex Harder
Very impressed with the service. My vehicle was looked at promptly for an oil change and an issue with the drivers side power window. The tech checked the connections and lubed the window mechanism but since they were unable to find anything else wrong there was no charge except for the oil change. I will definitely be taking my vehicle back to Town North Nissan for any future service.
Customer: Jack Nobles
Went in for scheduled oil change, was assisted in 3 minutes, and left within an hour. My service advisor has assisted me on previous visits and is professional and courteous.
Good service. It took me 3 hours for oil change, alignment, rotation, fluid and balancing the tires. Don help me out. North location in Austin.
I just LOVE Town North Nissan! They have taken very good care of me every time I have been there. Anthony, my service advisor was AWESOME! Very friendly and took care of everything with my warranty. I recommend this place for everyone. Thank you Town North Nissan.
Customer: Lorri McKim
Excellent Service!! - Inspection and Repair
Dan, the service rep, assisted me with my car inspection and bumper repair. The manager, Gary, was also kind and helpful, and the technicians did a wonderful job, too! Dan went out of his way to assist and make sure all of my car service needs were taken care of. He explained everything throughly and gave me a break down of everything. He even noticed my windshield wiper fluid was low at the end, and topped it off. Overall, excellent service! I really appreciated the help and care in a time like this! A little goes a long way!!! Thank you!
Great customer service! We worked with Emmett and he really took care of us. He was very understanding of our situation and genuinely cared that we got the best vehicle in our price range. Good people!
Customer: Manoah Rudino
I met with Laura, received no hassle and a great deal. I recommend anyone to go see her.She went the extra mile. Literally!!!She delivered my car 2 hours away.Thank you Laura @Townnorth Nissan!
Customer: J Smith
Amazing help and quick work!!!!
Christy is such an amazing person! She always help my family get through tough times. Recently my AC went out in this 100 degree weather and in a day I received my vehicle returned good as new with the best prices I could get.
Customer: Cesar Vazquez
We needed a specialty tire size quickly for a Nissan vehicle. Steve went the extra mile to obtain the tire and get it mounted as fast as possible. This is our first Nissan and we've only had it for nine months. When the original tire fell apart after running over something on the highway, we called Nissan Roadside Assistance. We had an absolutely terrible experience with them, didn't get the help we needed, and still don't have answers why. We planned to go to a non-dealer affiliated tire shop because we were fed up with Nissan. However, the special tire size meant we had to go to a Nissan repair shop in order to get the tire replaced quickly. We reluctantly called Town North Nissan. But Steve turned everything around. We only have one vehicle in our household and we needed it fully operational as fast as possible. Steve got it done and was very courteous.
Customer: Erica Haller-Stevenson
We all know that the typical car dealership service/repair experience is usually a prime example of frustration, delay, expense, and disappointment. With that said, I can’t believe that my service experience with Christie at Town North Nissan turned out to be one of the most outstanding customer service experiences I’ve had anywhere. My Titan had an A/C problem in the middle of a scorching heat wave and I was expecting a long and frustrating experience to be without my vehicle, only to get it back still broken like before. Christie greeted me cheerily and quickly assigned what needed done and even offered to apply a coupon discount on a needed alignment when I didn’t have the coupon with me. Wow. Nice! I waited while they checked things out and when she came to tell me they had the needed parts in stock but it would likely take til tomorrow to finish the repair, she asked if I needed a complimentary rental car since the truck was under warranty! Whaaa?! I remember in the past begging for a loaner car if a repair required more than one day and the answer was always “no, we don’t do that.” The repair was actually finished by the end of the same day. Christie brought my truck around and thanked me, making me feel like the whole experience went so well because of me. And the A/C works better than ever! So, let me say it again, Christie is the best example of how to treat a customer and make a lasting impression of a good experience. And she was effortless about it. It was the kind of attentive service you hope for when buying a car, but certainly don’t expect when getting repair service. She does an outstanding job. So if ever you need your Nissan serviced or repaired, take your car to Town North Nissan NOW and ask for Christie because she will surely get recruited away by a high-end dealer in the very very near future.
Customer: Ken Knowles
Service on vehicle was done in a timely manner. Service advisor gives excellent customer service. Town North Nissan has always treated me with kindness and respect.
Service was excellent and price was fair. Great job guys and gals! I may be buying my next truck here 😁🏌️.
Customer: Dave W
I had had a flat on one of my newer tires and was driving on the donut. I called Town North Nissan Service to make an appt and the nice young lady gave me a choice of three. I chose one. When I arrived the Service Tech was ready for me. We did some minor paperwork and Iwent to the waiting area. In about thirty minutes my car was ready. Very smoothe and seamless. I was treated very well and will definitely go back!!!
Customer: Caroline Watson
Really quick realizable good service
This dealership is very good!! Right of the bat they make sire to contact you via email and phone. They are super friendly and very quick in responding back. I would definitely go back to go get a car in the future and I recommend people to go here when looking for a car !
Best deal for an oil change that I’ve found. In and out in under an hour oil change and tire rotation only $29.95. Whaaaaa price is correct. Service has always been superb.
Customer: Danny Smith
Mr. Luis Cabrera was extremely helpful and patient. He showed me that I could get the options I wanted on a 2020 Rogue and stay within my budget assessment. I'm very pleased with the Rogue Sport I purchased and most likely be back to Town North Nissan for my next vehicle.
Customer: Gene Kruppa
Wife has been leasing Nissan for years. Never wants repairs/breakdowns...gets a new car before before having to replace her wipers. Process this time was great! Worked with Shams who was very professional, responsive and was able to get to my terms. Total new lease time at dealer was 1.5hrs to get into the next car. The dealer takes COVID seriously and mandates masks/distancing. Felt safe and overall satisfied!
Since moving to Austin 2.5 years ago, I’ve been getting my car serviced here. They’re always honest about the services you need and they never make you feel pressured to do something your car doesn’t need. Daniel usually helps me out and he’s amazing, but today I had John. He was just as great and super attentive and transparent about what my car needed and what I could have done at my convenience. I don’t think I’ll ever stop servicing my car here! Great job guys.
Customer: Sky Mendes-Ross
Brittney is awesome. She made the car buying experience stress-free and pleasant. She was fun and very enthusiastic. Would highly recommend her and the full Town West Nissan crew. Bill in finance was amazing and got us an awesome deal with a great warranty.
Customer: Andrae McNeill
The service was great and everyone was helpful and kind. I appreciate how everyone was nice and took additional safety measures during this pandemic. I will continue to use this service.
Excellent Service for my car
Today I needed an oil change for my car. Jace, Service Department Representative quickly approached to me and offered a prompt and courteous service. Everything was take care of earlier than the expected time. Jace is an asset to this company for efficient service.
Customer: Ana Ilkenhans
Got me in and out and on the road! They gave me an estimate on the wait time and got me out way under their estimate!
They were a professional courteous and friendly and did not try to sell me anything I didn’t need. Their customer service was awesome! Very clean place. They do their best in helping everyone who walks in. Very satisfied!.
My car was ready before they told me it would be. They were a professional courteous and friendly and did not try to sell me anything I didn’t need
Customer: Carl Beasley
Our sales rep was very helpful, she was very secure of the what she was doing? She know the product that she was selling, very patient I didn’t feel rush or with pressure on buying the vehicle. Very professional. I was very happy she make me feel very comfortable.
Customer: Martha Forthon
I had a very good experience at Town North Nissan. Anthony was my service manager and he provided professional service, kept me informed of my vehicle’s service progress, estimated the repair time accurately, and gave me a number to text if I needed anything while I waited. The waiting room was clean with tables and comfortable chairs, and current assortment of magazines. All of the employees wore masks. Overall it was as good an experience as a car repair could possibly be.
Customer: Nancy Hilgers
Great people and great service at town north Nissan. The service department is the absolute best. They don’t try to nickel and dime you or rip you off. Just great people who generally care about the customers that come through their establishment. Will continue to get my car serviced with them because of the 5 star service. You guys are amazing, keep it up
Customer: Andrew Mere
Words can not explain how good this dealership is. My history with this dealership has all been within the last year and each time I am impressed. My previous 370Z had maintenance done to it there and one of the techs, Michael, was extremely knowledgeable and assisted in ways I could not thank him enough that helped my overall process during that time(09/2019). Fast forward to April 2020 my sales person who interacts with me, Bill, is enthusiastic from the get go and provides me with what I thought was impossible to help me jump into my new Z. Bill was friendly and provided me the best options I had received when shopping for a car. I am very grateful for the opportunity he provided me with my new automobile. Thank you Michael, Bill, and everyone else at Town North Nissan.
Customer: Daniel Leal
Waiting and work area needed cleaning - sticky, needed to be wiped down, needed hand sanitizer through out your service and waiting area.. please be
Why this review has to be at least twenty five words long is stupid. There’s seventeen words. Now to business, everything was great especially Jace’s attentiveness and attention to detail.
After having an absolute horrendous experience at Round Rock Nissan (service manager confirmed technician indeed did NOT perform service as opposed to what I actually paid for after waiting 3.3 hours for what should have been a SIMPLE oil change & tire rotation) I sought a different dealership. One that is trustworthy and exemplifies excellence in service integrity. Happy to share that my first experience at Town North Nissan was FANTASTIC. From the ease of making an appointment, being greeted by a warm face and getting serviced in less than an hour, everything was amazing! Thanks to my professional service technician Jace for taking good care of me. Definitely will be returning to Town North!!
Customer: Jennifer Miles
I like how i dont have to wait to get helped, not even with this whole craziness going on. They will make sure that they take care of you and make sure you know what your car will be getting done. They let you know if anything else needs to be taken care of and make sure that everything is working fine or if you need to get it looked at. They have a nice waiting area. They are always nice and they make sure you get whatever questions answered and let you know when your car should be back in for its regular service.
Customer: Azucena Abelar
Absolutely amazing! I cannot say enough wonderful things about Shams at Town North Nissan. In spite of the global stress we have all recently endured, Shams made purchasing a new car a painless experience. He raises the bar for all other professionals in his field.He is efficient, knowledgable and incredibly charming. I left with a smile on my face and a gorgeous new Nissan Rogue in my favorite color! Thanks again Shams! 5 stars is not enough! Mary Ann Nelson
Customer: Mary Nelson
Leo was amazing. This was my first oil change since the purchase of my car back in November. He kept me informed on the progress of my service. I initially scheduled just the oil change and Leo advised me of a recall on my car and was able to get it completed during my visit. Awesome job Leo. Thanks for all you do.
Customer: Karen Harrington
Nate, was Awesome!!!! Communicating prior to going into the office made everything more simple. He addressed exactly what my desires were and found the perfect vehicle for me in no time. Nate really made my 1st experience the Best Ever....Hands down... Thank you Nate and Town North Nissan.
Customer: Demetria Henderson
Fast and to the point. Safety and sanitation measures due to circumstances were in place and followed by staff. Only thing that could have been better is a quick run through the car wash to knock the pollen off. Service tech was friendly and seemed to care about doing a quality job.
Customer: Drew Nichols
Easy to schedule, professional and friendly staff who were meticulous about distancing. They took care of me quickly and returned it far cleaner than I’d left it. A shoutout to Leo in the service department, who kept me informed throughout the process.
Customer: Kathleen McElroy
Nissan Service and Repair
Good experience overall. Jace May service advisor is professional and effective in communicating what needs to to done and costs. Helpful advice, not selling unnecessary work.
Customer: Mireille Ghercioiu
The service was fast, friendly and efficient as always. They are following social distancing and are completing service in a timely manner. Thank you for all you do!
Customer: Sonia Ramos
Our sales person (Laura) was extremely friendly. She was very professional, courteous and caring. Laura made it happen for us. We were pleased with Laura. I will refer potential customers to Laura. The staff was very helpful as well. Town North Nissan has an outgoing and friendly staff. Thank you Town North Nissan for all your help.
Customer: Stella Rugely
Drove close to 4 hours to get to this dealership to purchase a new 2020 Altima. They were great and patient with us. Successful! Thank you
Customer: Ramsey Flores
Recall on 2010 Nissan that went so smooth it was almost enjoyable. Thanks for the in and out service and friendly staff. I will be coming back for any service my wife needs on this car from now on.
Always the Best!
03 Rouge had an oil change and torque mounts replaced. Work was fast, my service was most excellent and I was kept up to date.
Customer: Ryan Privette
Uneventful, so good
We have a 6- year old Leaf electronic vehicle. They seem to know what they are doing, appointments are readily available, they communicate effectively the status of your car, and they were done before the time promised. our only quibble was the voice response process we had to go through to make the appointment—too many long lists of prompts before reaching the service department.
This was my first time buying a car, and my service rep, Emmett, was very helpful with finding me a car that I liked and could afford. He worked with his manager to get me a few discounts and negotiate lower prices, which I really appreciated. I highly recommend coming here.
Customer: adriana .
Had a great experience! The sales rep that helped us was polite and understood our budget and worked with his team and us to get the best car for the right price. Definitely will recommend my friends to try them out if they're in the market for a Nissan.
Customer: Sydney Cross